Expostandzone is one of the leading global online portals for exhibitors, suppli

Expostandzone is one of the leading global online portals for exhibitors, suppliers, and organizers. With our stand builders, you can save up to 40% on your next Exhibition Stand. We have an extensive and reliable network of more than (1700) suppliers in (80+) countries and (900+) cities to help you to connect with the best stand design company. Provide over 15 + working experience companies for a related niche like exhibition design company, trade show booth design, trade show booth design companies, trade show exhibit companies, trade show exhibit design, trade show booth companies, trade show exhibit design companies, exhibition stand designers, exhibition booth design company, exhibition stand companies, exhibition stand design company, trade show stand construction with experience team. 

Module 2 is all about the Value of Relationships. It focuses on how we can actua

Module 2 is all about the Value of Relationships. It focuses on how we can actually measure or quantify the value that a customer has to a company. 
Question 1. Go to the American Customer Satisfaction Index website and click on ACSI Industries. Select an industry you are interested in. Within that industry, select a company you consider you are loyal to. You will need to click on ‘Benchmarks’ to access the actual company information.
a) Name the industry and company you chose.
b) What are the ACSI scores for the industry and the company?
c) What are the trends over the years of this company compared to other companies in this industry?
d) Discuss two (2) observations or insights you have, like what did you learn or why do you think the trends are the way they are?
Question 2. Refer to slide 10 of Unit 2. What level of loyalty do you have for the company you chose? Explain your answer. You can also refer to slide 3 of Unit 3 to help you develop your response.
Question 3. Discuss how loyalty programs can differ for consumer customers (B2C) vs business customers (B2B). Give us two examples, one of a B2B and one of a B2C company that implements these loyalty strategies.
Question 4: State a thought-provoking question you have about differentiation or CRM in general. Don’t ask it if the answer can be easily found in the course material!

Question 1. In your own words (approximately 50 words), explain how this video i

Question 1. In your own words (approximately 50 words), explain how this video illustrates a customer-centric philosophy. 
Upon viewing the video, it was noted that the idea of a customer-centric philosophy was illustrated via the wide range of tactics used by George’s company to ensure that customer needs are met. Employment of competent and highly qualified personnel to handle customer services, customer follow-up strategy, prioritization of customer needs, and forecast of future needs of the company to provide better solutions are among the customer-centric philosophy highlighted in the video (Miyazaki, 2020).
Question 2. Explain how George and his company (seller) achieved a 360o view or ‘single view of XYZ Corporation (buyer)’?
His company realized a 360° view by collecting and recording the most important data about its clients. As provided in the video, before the initial meeting, George and his company had already gathered adequate information about XYZ corporation, and key data that was collected included financial data, the history of XYZ, and products offered. The company also followed the IDIC model, which enabled it to collect data on business metrics and perhaps identify significant customer challenges, after which better solutions were created (Miyazaki, 2020).
Question 3. Explain two (2) connections you observed in this video that was discussed in Module 1, other than the single view of the customer.
Based on page 6 of module 1 in unit one, concepts of analytical customer relationship management were extensively discussed. Likewise, in the video, similar concepts are employed by George’s company to collect, analyze, and make use of data intelligence to forecast future trends in business with respect to customer services.
Question 4. How might CRM be used in a not-for-profit setting such as local government OR charitable fundraising?
CRM might serve as a better tool for creating charitable fundraisers to develop a central data source. These data sources range from the general public, donors or the government. Centralization of data would make it easy for accessibility and utilization to meet organizational needs. Perhaps CRM may be used to facilitate easy segmentation of donors with reference to elements such as age, location, or their socioeconomic status in the society (Kulpa, 2017).
Question 5. State a thought-provoking question you have about differentiation or CRM in general.
What might be the total cost of the initial installation of a fully operational and efficient customer relationship management?

On Slide 4, you have 6 Job Steps, which is great. On Slide 5, where you are rank

On Slide 4, you have 6 Job Steps, which is great. On Slide 5, where you are ranking Outcome Statements — please keep in mind that the Outcome Statements are different from the Job Steps. The Job Steps are steps in the process; the Outcome Statements are the “goals” from each Job Step. Each Job Step can have 1 to 3 Outcome Statements — and those should then be listed and ranked on your Slide 5. 
3. Please be sure to submit this in Google Slides and not PPT.

The data if any needed for this assignment is posted on eLearn. If after giving

The data if any needed for this assignment is posted on eLearn. If after giving some thought, you have problems doing this assignment, do not hesitate to email or meet with me. You can discuss with each other, but please finish and write up the answers independently. Please submit a soft copy of your homework (typed answers in this word document and attach the SPSS output file to eLearn).
The National Bank of Fort Worth, Texas wants to examine methods for predicting sub-par payment performance on loans. They have data on unsecured consumer loans made over a 3-day period in October 2013 with a final maturity of 2 years. There are a total of 348 observations in the sample. The data, which have been transformed to provide confidentiality, include the following:
PAST DUE: Coded as 1 if the loan payment is past due and zero otherwise
CBSCORE: Score generated by the CSC Credit reporting agency from 400 to 839 with higher values ​​indicating better credit rating
DEBT: Debt ratio calculated by taking required monthly payments on all debt and dividing it by gross monthly income of applicant and co-applicant. This ratio represents the amount of the applicant’s income that will go towards repayment of debt
GROSS INC: Gross monthly income of applicant and co-applicant
LOAN AMT: Loan Amount
You have been asked to examine the feasibility of predicting past-due loan payment. Report your results to the bank in a two-part report. The report should include an executive summary with a brief non-technical description of your results (less than 1 -page) and an accompanying technical report with the details of your analysis. The data are in an excel file posted on eLearn.
For the report, you should consider the following: Use of logistic to analyze the data; appropriate variables which are useful in predicting performance; the hit-rate in the estimation sample and how it compares with appropriate benchmark criteria.

Module 2 is all about the Value of Relationships. It focuses on how we can actua

Module 2 is all about the Value of Relationships. It focuses on how we can actually measure or quantify the value that a customer has to a company. 
Answer the following 4 questions.
Question 1. Go to the American Customer Satisfaction Index website and click on ACSI Industries.  (Links to an external site.) 
Select an industry you are interested in. Within that industry, select a company you consider you are loyal to. You will need to click on ‘Benchmarks’ to access the actual company information.
a) Name the industry and company you chose.
b) What are the ACSI scores for the industry and the company?
c) What are the trends over the years of this company compared to other companies in this industry?
d) Discuss two (2) observations or insights you have, like what did you learn or why do you think the trends are the way they are?
Question 2.. What level of loyalty do you have for the company you chose? Explain your answer. You can also refer to slide 3 of Unit 3 to help you develop your response.
Question 3. Discuss how loyalty programs can differ for consumer customers (B2C) vs business customers (B2B). Give us two examples, one of a B2B and one of a B2C company that implements these loyalty strategies.
Question 4: State a thought-provoking question you have about differentiation or CRM in general. Don’t ask it if the answer can be easily found in the course material!

Question 1. Go to the American Customer Satisfaction Index website and click on

Question 1. Go to the American Customer Satisfaction Index website and click on ACSI Industries.  (Links to an external site.)Select an industry you are interested in. Within that industry, select a company you consider you are loyal to. You will need to click on ‘Benchmarks’ to access the actual company information.
a) Name the industry and company you chose.
b) What are the ACSI scores for the industry and the company?
c) What are the trends over the years of this company compared to other companies in this industry?
d) Discuss two (2) observations or insights you have, like what did you learn or why do you think the trends are the way they are?
Question 2.  What level of loyalty do you have for the company you chose? Explain your answer. 
Question 3. Discuss how loyalty programs can differ for consumer customers (B2C) vs business customers (B2B). Give us two examples, one of a B2B and one of a B2C company that implements these loyalty strategies.
Question 4: State a thought-provoking question you have about differentiation or CRM in general. Don’t ask it if the answer can be easily found in the course material!

The data if any needed for this assignment is posted on eLearn. If after giving

The data if any needed for this assignment is posted on eLearn. If after giving some thought, you have problems doing this assignment, do not hesitate to email or meet with me. You can discuss with each other, but please finish and write up the answers independently. Please submit a soft copy of your homework (typed answers in this word document and attach the SPSS output file to eLearn).
The National Bank of Fort Worth, Texas wants to examine methods for predicting sub-par payment performance on loans. They have data on unsecured consumer loans made over a 3-day period in October 2013 with a final maturity of 2 years. There are a total of 348 observations in the sample. The data, which have been transformed to provide confidentiality, include the following:
PAST DUE: Coded as 1 if the loan payment is past due and zero otherwise
CBSCORE: Score generated by the CSC Credit reporting agency from 400 to 839 with higher values ​​indicating better credit rating
DEBT: Debt ratio calculated by taking required monthly payments on all debt and dividing it by gross monthly income of applicant and co-applicant. This ratio represents the amount of the applicant’s income that will go towards repayment of debt
GROSS INC: Gross monthly income of applicant and co-applicant
LOAN AMT: Loan Amount
You have been asked to examine the feasibility of predicting past-due loan payment. Report your results to the bank in a two-part report. The report should include an executive summary with a brief non-technical description of your results (less than 1 -page) and an accompanying technical report with the details of your analysis. The data are in an excel file posted on eLearn.
For the report, you should consider the following: Use of logistic to analyze the data; appropriate variables which are useful in predicting performance; the hit-rate in the estimation sample and how it compares with appropriate benchmark criteria.

Module 2 is all about the Value of Relationships. It focuses on how we can actua

Module 2 is all about the Value of Relationships. It focuses on how we can actually measure or quantify the value that a customer has to a company. 
Answer the following 4 questions.
Question 1. Go to the American Customer Satisfaction Index website and click on ACSI Industries.  (Links to an external site.) 
Select an industry you are interested in. Within that industry, select a company you consider you are loyal to. You will need to click on ‘Benchmarks’ to access the actual company information.
a) Name the industry and company you chose.
b) What are the ACSI scores for the industry and the company?
c) What are the trends over the years of this company compared to other companies in this industry?
d) Discuss two (2) observations or insights you have, like what did you learn or why do you think the trends are the way they are?
Question 2.. What level of loyalty do you have for the company you chose? Explain your answer. You can also refer to slide 3 of Unit 3 to help you develop your response.
Question 3. Discuss how loyalty programs can differ for consumer customers (B2C) vs business customers (B2B). Give us two examples, one of a B2B and one of a B2C company that implements these loyalty strategies.
Question 4: State a thought-provoking question you have about differentiation or CRM in general. Don’t ask it if the answer can be easily found in the course material!

Question 1. Go to the American Customer Satisfaction Index website and click on

Question 1. Go to the American Customer Satisfaction Index website and click on ACSI Industries.  (Links to an external site.)Select an industry you are interested in. Within that industry, select a company you consider you are loyal to. You will need to click on ‘Benchmarks’ to access the actual company information.
a) Name the industry and company you chose.
b) What are the ACSI scores for the industry and the company?
c) What are the trends over the years of this company compared to other companies in this industry?
d) Discuss two (2) observations or insights you have, like what did you learn or why do you think the trends are the way they are?
Question 2.  What level of loyalty do you have for the company you chose? Explain your answer. 
Question 3. Discuss how loyalty programs can differ for consumer customers (B2C) vs business customers (B2B). Give us two examples, one of a B2B and one of a B2C company that implements these loyalty strategies.
Question 4: State a thought-provoking question you have about differentiation or CRM in general. Don’t ask it if the answer can be easily found in the course material!